FREQUENTLY ASKED QUESTIONS

WHAT FORMAT IS THE AUDIO & EBOOK?

The audio is a .mp3 format and the e-book is a .pdf. Once you have placed your order, a link will be provided to download one zip file.

HOW MANY TIMES CAN I DOWNLOAD?

When you purchase the eBook and/or audio, you have purchased a single license for personal use. The file is yours to listen to as many times as you'd like. If you have lost or misplaced the file please send your order details to hello@IvyHartValo.com and we will send you a new link to download.

 CAN I RETURN MY PURCHASE?

All digital purchases are final.  Please see our refund policy here. Please do send a message to us at hello@IvyHartValo.com and let's talk, perhaps there is something we can do to make you happy. 

ADDITONAL QUESTION?

If so, please send an email to hello@IvyHartValo.com or use the contact form on the website, and we will get back to you as soon as possible.